{"id":2512,"date":"2025-05-08T20:04:35","date_gmt":"2025-05-08T18:04:35","guid":{"rendered":"https:\/\/diaco.gob.gt\/?page_id=2512"},"modified":"2026-03-19T16:04:22","modified_gmt":"2026-03-19T22:04:22","slug":"manuales-de-procedimiento","status":"publish","type":"page","link":"https:\/\/diaco.gob.gt\/manuales-de-procedimiento\/","title":{"rendered":"Manuales de Procedimiento"},"content":{"rendered":"\t\t
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Art\u00edculo 10, Numeral 6: Manuales de Prodecimientos<\/b><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Direcci\u00f3n de Atenci\u00f3n y Asistencia al Consumidor<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Adquisici\u00f3n y utilizaci\u00f3n de timbres forenses, fiscales y notariales (versi\u00f3n 05)<\/span><\/a><\/li>
  2. Aprobaci\u00f3n y registro de contratos de adhesi\u00f3n (versi\u00f3n 07)<\/span><\/a><\/li>
  3. Atenci\u00f3n y resoluci\u00f3n de la queja de tarjetas de cr\u00e9dito y dem\u00e1s servicios financieros asociados, conexos o que se deriven de la tarjeta de cr\u00e9dito (versi\u00f3n 01)<\/span><\/a><\/li>
  4. Autorizaci\u00f3n, Reposici\u00f3n o Actualizaci\u00f3n de Libro de Quejas (versi\u00f3n 08)<\/span><\/a><\/li>
  5. Backups del \u00c1reas de Trabajo (versi\u00f3n 04)<\/span><\/a><\/li>
  6. Denuncias al Ministerio Publico (versi\u00f3n 07)<\/span><\/a><\/li>
  7. Ejecuci\u00f3n de Ingresos Privativos Generados por la Direcci\u00f3n de Atenci\u00f3n y Asistencia al Consumidor -DIACO- (versi\u00f3n 08)<\/span><\/a><\/li>
  8. Informes a la Procuradur\u00eda de Derechos Humanos (versi\u00f3n 06)<\/span><\/a><\/li>
  9. Inscripci\u00f3n de Organizaciones de Consumidores (versi\u00f3n 08)<\/span><\/a><\/li>
  10. Inventario de Equipos Inform\u00e1ticos y Software (versi\u00f3n 03)<\/span><\/a><\/li>
  11. Mantenimiento Preventivo de Equipo de C\u00f3mputo (versi\u00f3n 04)<\/span><\/a><\/li>
  12. Relaciones Internacionales (versi\u00f3n 03)<\/span><\/a><\/li>
  13. Resoluciones por Infracciones a la Ley de Protecci\u00f3n al Consumidor y Usuario por Verificaciones de Oficio (versi\u00f3n 07)<\/span><\/a><\/li>
  14. Seguridad CPU (versi\u00f3n 02)<\/span><\/a><\/li>
  15. Solicitud de Procesos Econ\u00f3mico Coactivo a la Procuradur\u00eda General de la Naci\u00f3n (versi\u00f3n 07)<\/span><\/a><\/li>
  16. Verificaci\u00f3n y vigilancia etiquetado de productos (versi\u00f3n 05)<\/span><\/a><\/li>
  17. Verificaci\u00f3n y vigilancia exhibici\u00f3n de precios (versi\u00f3n 06)<\/span><\/a><\/li>
  18. Verificaci\u00f3n de Instrumentos de Medici\u00f3n y Pesaje (versi\u00f3n 05)<\/span><\/a><\/li>
  19. Verificaci\u00f3n de los Certificados de Calibraci\u00f3n de Instrumentos de Medici\u00f3n y Pesaje (versi\u00f3n 05)<\/span><\/a><\/li>
  20. Verificaci\u00f3n de Publicidad Enga\u00f1osa (versi\u00f3n 05)<\/span><\/a><\/li>
  21. Verificaci\u00f3n de Tenencia del Libro de Quejas (versi\u00f3n 05)<\/span><\/a><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Documentos del sistema de gesti\u00f3n de Calidad<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    1. MANUAL DE PROCEDIMIENTO ACCI\u00d3N CORRECTIVA Y CORRECI\u00d3N V03<\/a><\/li>
    2. MANUAL DE PROCEDIMIENTO ADMINISTRATIVO SANCIONATORIO V-05<\/a><\/li>
    3. MANUAL DE PROCEDIMIENTO ARCHIVO DE EXPEDIENTE DE LA QUEJA V04<\/a><\/li>
    4. MANUAL DE PROCEDIMIENTO ATENCI\u00d3N DE SOLICITUDES DE SOPORTE T\u00c9CNICO V02<\/a><\/li>
    5. MANUAL DE PROCEDIMIENTO ATENCI\u00d3N Y RESOLUCI\u00d3N DE LA QUEJA V-08<\/a><\/li>
    6. MANUAL DE PROCEDIMIENTO COMUNICACI\u00d3N PERMANENTE CON EL CONSUMIDOR Y USUARIO V-05<\/a><\/li>
    7. MANUAL DE PROCEDIMIENTO CONTROL DE DOCUMENTOS V-06<\/a><\/li>
    8. MANUAL DE PROCEDIMIENTO CONTROL DE REGISTROS DE LA CALIDAD V-04<\/a><\/li>
    9. MANUAL DE PROCEDIMIENTO DE ADQUISICIONES Y CONTRATACIONES DE BIENES, SUMINISTROS, OBRAS V-04<\/a><\/li>
    10. MANUAL DE PROCEDIMIENTO DE AUDITOR\u00cdA INTERNA V03<\/a><\/li>
    11. MANUAL DE PROCEDIMIENTO DE CAPACITACI\u00d3N V04<\/a><\/li>
    12. MANUAL DE PROCEDIMIENTO DE COMUNICACI\u00d3N V03<\/a><\/li>
    13. MANUAL DE PROCEDIMIENTO DE CONTROL DE PRODUCTO Y SERVICIO NO CONFORME\u00a0 V-05<\/a><\/li>
    14. MANUAL DE PROCEDIMIENTO EVALUACI\u00d3N DEL DESEMPE\u00d1O V-05<\/a><\/li>
    15. MANUAL DE PROCEDIMIENTO GESTION DE LA CALIDAD V-13<\/a><\/li>
    16. MANUAL DE PROCEDIMIENTO GESTI\u00d3N DEL CAMBIO V03<\/a><\/li>
    17. MANUAL DE PROCEDIMIENTO INDUCCI\u00d3N V-08<\/a><\/li>
    18. MANUAL DE PROCEDIMIENTO INFORMACI\u00d3N Y EDUCACI\u00d3N AL CONSUMIDOR Y USUARIO V-04<\/a><\/li>
    19. MANUAL DE PROCEDIMIENTO PORTAL WEB DIACO V04<\/a><\/li>
    20. MANUAL DE PROCEDIMIENTO RETROALIMENTACI\u00d3N DE CONSUMIDORES V-05<\/a><\/li>
    21. MANUAL DE PROCEDIMIENTO REVISI\u00d3N POR LA DIRECCI\u00d3N V-05<\/a><\/li>
    22. MANUAL DE PROCEDIMIENTO RIESGOS Y OPORTUNIDADES V03<\/a><\/li>
    23. MANUAL DE PROCEDIMIENTO VERIFICACI\u00d3N DE LA QUEJA V-05<\/a><\/li>
    24. MANUAL DE PUESTOS V-06<\/a><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Art\u00edculo 10, Numeral 6: Manuales de Prodecimientos Direcci\u00f3n de Atenci\u00f3n y Asistencia al Consumidor Adquisici\u00f3n y utilizaci\u00f3n de timbres forenses, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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      1. Adquisici\\u00f3n y utilizaci\\u00f3n de timbres forenses, fiscales y notariales (versi\\u00f3n 05)<\\\/span><\\\/a><\\\/li>
      2. Aprobaci\\u00f3n y registro de contratos de adhesi\\u00f3n (versi\\u00f3n 07)<\\\/span><\\\/a><\\\/li>
      3. Atenci\\u00f3n y resoluci\\u00f3n de la queja de tarjetas de cr\\u00e9dito y dem\\u00e1s servicios financieros asociados, conexos o que se deriven de la tarjeta de cr\\u00e9dito (versi\\u00f3n 01)<\\\/span><\\\/a><\\\/li>
      4. Autorizaci\\u00f3n, Reposici\\u00f3n o Actualizaci\\u00f3n de Libro de Quejas (versi\\u00f3n 08)<\\\/span><\\\/a><\\\/li>
      5. Backups del \\u00c1reas de Trabajo (versi\\u00f3n 04)<\\\/span><\\\/a><\\\/li>
      6. Denuncias al Ministerio Publico (versi\\u00f3n 07)<\\\/span><\\\/a><\\\/li>
      7. Ejecuci\\u00f3n de Ingresos Privativos Generados por la Direcci\\u00f3n de Atenci\\u00f3n y Asistencia al Consumidor -DIACO- (versi\\u00f3n 08)<\\\/span><\\\/a><\\\/li>
      8. Informes a la Procuradur\\u00eda de Derechos Humanos (versi\\u00f3n 06)<\\\/span><\\\/a><\\\/li>
      9. Inscripci\\u00f3n de Organizaciones de Consumidores (versi\\u00f3n 08)<\\\/span><\\\/a><\\\/li>
      10. Inventario de Equipos Inform\\u00e1ticos y Software (versi\\u00f3n 03)<\\\/span><\\\/a><\\\/li>
      11. Mantenimiento Preventivo de Equipo de C\\u00f3mputo (versi\\u00f3n 04)<\\\/span><\\\/a><\\\/li>
      12. Relaciones Internacionales (versi\\u00f3n 03)<\\\/span><\\\/a><\\\/li>
      13. Resoluciones por Infracciones a la Ley de Protecci\\u00f3n al Consumidor y Usuario por Verificaciones de Oficio (versi\\u00f3n 07)<\\\/span><\\\/a><\\\/li>
      14. Seguridad CPU (versi\\u00f3n 02)<\\\/span><\\\/a><\\\/li>
      15. Solicitud de Procesos Econ\\u00f3mico Coactivo a la Procuradur\\u00eda General de la Naci\\u00f3n (versi\\u00f3n 07)<\\\/span><\\\/a><\\\/li>
      16. Verificaci\\u00f3n y vigilancia etiquetado de productos (versi\\u00f3n 05)<\\\/span><\\\/a><\\\/li>
      17. Verificaci\\u00f3n y vigilancia exhibici\\u00f3n de precios (versi\\u00f3n 06)<\\\/span><\\\/a><\\\/li>
      18. Verificaci\\u00f3n de Instrumentos de Medici\\u00f3n y Pesaje (versi\\u00f3n 05)<\\\/span><\\\/a><\\\/li>
      19. Verificaci\\u00f3n de los Certificados de Calibraci\\u00f3n de Instrumentos de Medici\\u00f3n y Pesaje (versi\\u00f3n 05)<\\\/span><\\\/a><\\\/li>
      20. Verificaci\\u00f3n de Publicidad Enga\\u00f1osa (versi\\u00f3n 05)<\\\/span><\\\/a><\\\/li>
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