{"id":339,"date":"2017-10-16T19:17:51","date_gmt":"2017-10-16T17:17:51","guid":{"rendered":"https:\/\/diaco.gob.gt\/2017\/10\/16\/diaco-actualiza-sus-procesos-de-gestion-de-calidad\/"},"modified":"2017-10-16T19:17:51","modified_gmt":"2017-10-16T17:17:51","slug":"diaco-actualiza-sus-procesos-de-gestion-de-calidad","status":"publish","type":"post","link":"https:\/\/diaco.gob.gt\/diaco-actualiza-sus-procesos-de-gestion-de-calidad\/","title":{"rendered":"DIACO ACTUALIZA SUS PROCESOS DE GESTI\u00d3N DE CALIDAD"},"content":{"rendered":"
\n

DIACO ACTUALIZA SUS PROCESOS DE GESTI\u00d3N DE CALIDAD<\/h1>\n

Para actualizarse y mantener los m\u00e1s altos est\u00e1ndares de calidad, auditores internos y personal operativo de la Direcci\u00f3n de Atenci\u00f3n al Consumidor  -Diaco- fueron certificados con la Norma ISO 9001, reconocida a nivel mundial como referente de sistemas de gesti\u00f3n de calidad.<\/p>\n

Entre el 25 de septiembre y el 6 de octubre, especialistas  en sistemas de gesti\u00f3n de la calidad, liderazgo y cultura organizacional capacitaron a un grupo de 35 personas, entre directores de jefaturas y personal operativo, para actualizarlos en la norma ISO 9001 del a\u00f1o 2010 y certificarlos en la nueva versi\u00f3n 2015, que tiene vigencia hasta el a\u00f1o 2022.<\/p>\n

Entre los temas desarrollados se hizo especial \u00e9nfasis en desarrollo de procesos, adaptaci\u00f3n a la estrategia de la organizaci\u00f3n, an\u00e1lisis de prevenci\u00f3n de riesgos y aprovechamiento de oportunidades con el objetivo de mejorar la satisfacci\u00f3n de los consumidores y dem\u00e1s grupos de inter\u00e9s.<\/p>\n

\u201cLo que nosotros siempre buscamos es lograr la satisfacci\u00f3n del ciudadano que llega a interponer una queja y en Diaco, pues siempre hemos cre\u00eddo que somos el brazo social del Estado que busca intermediar cuando existe alguna inconformidad entre el consumidor y el proveedor\u201d, dijo Otto Guillermo Castillo, conciliador de servicios al consumidor de esa instituci\u00f3n.<\/p>\n

Mantenerse actualizados y al d\u00eda con los cambios en los lineamientos internacionales sobre gesti\u00f3n de calidad es muy importante ya que el objetivo es cumplir con las exigencias comerciales de todos los guatemaltecos conforme los tiempos cambian y las tendencias comerciales evolucionan, agreg\u00f3 Castillo<\/p>\n

<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

DIACO ACTUALIZA SUS PROCESOS DE GESTI\u00d3N DE CALIDAD Para actualizarse y mantener los m\u00e1s altos est\u00e1ndares de calidad, auditores internos 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