{"id":41,"date":"2017-03-01T15:54:42","date_gmt":"2017-03-01T14:54:42","guid":{"rendered":"https:\/\/diaco.gob.gt\/2017\/03\/01\/libro-de-quejas\/"},"modified":"2017-03-01T15:54:42","modified_gmt":"2017-03-01T14:54:42","slug":"libro-de-quejas","status":"publish","type":"post","link":"https:\/\/diaco.gob.gt\/libro-de-quejas\/","title":{"rendered":"Libro de Quejas"},"content":{"rendered":"<p align=\"center\" style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\"><span style=\"font-size: 28px;\">&nbsp;Libro de Quejas<\/span><\/p>\n<p align=\"center\" style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\">&nbsp;<\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa; text-align: justify;\"><strong>A efecto de garantizar el derecho de reclamo de los consumidores y usuarios, todo proveedor deber\u00e1 poner a disposici\u00f3n de los mismos en un lugar visible, un libro de quejas o cualquier medio autorizado por la Direcci\u00f3n de Atenci\u00f3n y Asistencia al Consumidor, el cual deber\u00e1 ser de acceso irrestricto al p\u00fablico, el que debe contener como m\u00ednimo los espacios en los que se indique el nombre del consumidor o usuario afectado, el tipo de reclamo y la fecha en que quedo solucionado el mismo. Cuando el proveedor tenga agencias o sucursales deber\u00e1 contar con un libro de quejas en cada una de ellas.<\/strong><\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\">&nbsp;<\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\"><strong>En cumplimiento al art\u00edculo 17 de la Ley de Protecci\u00f3n al Consumidor y Usuario, DECRETO 006-2003, se establece el siguiente procedimiento:<\/strong><\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\">&nbsp;<\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\"><strong>1.&nbsp;&nbsp;&nbsp;&nbsp; Comprar el Libro de Quejas en los centros de distribuci\u00f3n autorizados que tienen un costo de Q.50.00<\/strong><\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\"><strong>2.&nbsp;&nbsp;&nbsp;&nbsp; Llenar el formulario adjunto en la parte inicial del Libro<\/strong><\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\">&nbsp;<\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\">&nbsp;<\/p>\n<p style=\"margin: 0px 0px 10px; color: #444444; font-family: Arial, Helvetica, sans-serif; font-size: 13px; background-color: #fafafa;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-40\" alt=\"\" src=\"https:\/\/diaco.gob.gt\/media\/2017\/03\/tri.png\" width=\"1800\" height=\"1200\" srcset=\"https:\/\/diaco.gob.gt\/media\/2017\/03\/tri.png 1800w, https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-300x200.png 300w, https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-1024x683.png 1024w, https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-768x512.png 768w, https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-1536x1024.png 1536w\" sizes=\"(max-width: 1800px) 100vw, 1800px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;Libro de Quejas &nbsp; A efecto de garantizar el derecho de reclamo de los consumidores y usuarios, todo proveedor deber\u00e1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":40,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-41","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conceptos"],"jetpack_featured_media_url":"https:\/\/diaco.gob.gt\/media\/2017\/03\/tri.png","spectra_custom_meta":{"_thumbnail_id":["40"],"_fgj2wp_old_id":["25"],"_uag_page_assets":["a:9:{s:3:\"css\";s:0:\"\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:0:{}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1777833453\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"],"_eael_post_view_count":["9569"],"ekit_post_views_count":["8355"],"_elementor_page_assets":["a:0:{}"]},"uagb_featured_image_src":{"full":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri.png",1800,1200,false],"thumbnail":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-150x150.png",150,150,true],"medium":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-300x200.png",300,200,true],"medium_large":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-768x512.png",768,512,true],"large":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-1024x683.png",1024,683,true],"1536x1536":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri-1536x1024.png",1536,1024,true],"2048x2048":["https:\/\/diaco.gob.gt\/media\/2017\/03\/tri.png",1800,1200,false]},"uagb_author_info":{"display_name":"jjolon","author_link":"https:\/\/diaco.gob.gt\/author\/jjolon\/"},"uagb_comment_info":0,"uagb_excerpt":"&nbsp;Libro de Quejas &nbsp; A efecto de garantizar el derecho de reclamo de los consumidores y usuarios, todo proveedor deber\u00e1 [&hellip;]","_links":{"self":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/comments?post=41"}],"version-history":[{"count":0,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts\/41\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/media\/40"}],"wp:attachment":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/media?parent=41"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/categories?post=41"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/tags?post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}