{"id":711,"date":"2018-07-26T23:07:13","date_gmt":"2018-07-26T21:07:13","guid":{"rendered":"https:\/\/diaco.gob.gt\/2018\/07\/26\/diaco-capacita-a-personal-del-sistema-financiero\/"},"modified":"2018-07-26T23:07:13","modified_gmt":"2018-07-26T21:07:13","slug":"diaco-capacita-a-personal-del-sistema-financiero","status":"publish","type":"post","link":"https:\/\/diaco.gob.gt\/diaco-capacita-a-personal-del-sistema-financiero\/","title":{"rendered":"DIACO CAPACITA A PERSONAL DEL SISTEMA FINANCIERO"},"content":{"rendered":"
\n

DIACO CAPACITA A PERSONAL DEL SISTEMA FINANCIERO<\/span><\/span><\/span><\/strong><\/p>\n

Guatemala, 25 de julio de 2018<\/span><\/span><\/span><\/p>\n

Para la mejora de las pr\u00e1cticas comerciales entre comercios, consumidores y usuarios, la Direcci\u00f3n de Atenci\u00f3n y Asistencia al Consumidor, DIACO, a trav\u00e9s de su  departamento de Promoci\u00f3n y Asesor\u00eda al consumidor y  Proveedor, capacit\u00f3 al personal  de Seguros de G&T.<\/span><\/span><\/span><\/p>\n

Mauro Cabrera,  de DIACO,  durante la charla informativa manifest\u00f3 que \u201clas empresas que quieran mantener a sus clientes de por vida, deben ofrecer informaci\u00f3n clara y ver\u00e1z, respetar los precios exhibidos y  velar por brindarles un servicio de calidad.\u201d<\/span><\/span><\/span><\/p>\n

Se hizo \u00e9nfasis en el derecho n\u00famero 10 de la Ley de protecci\u00f3n al Consumidor y Usuario, sobre el uso del Libro de Quejas y los pasos para registrar una queja y record\u00f3  que  los consumidores y usuarios tienen derecho a utilizar el Libro,  para dejar registro de su disconformidad respecto a un bien adquirido o un servicio contratado.<\/span><\/span><\/span><\/p>\n

A los asistentes se les entreg\u00f3 material informativo sobre los derechos y obligaciones que los asisten como consumidores y usuarios y se mostraron complacidos porque ese tipo de formaci\u00f3n permite que su empresa brinde una buena atenci\u00f3n a sus clientes a la vez de que puedan gestionar las quejas de manera oportuna.<\/span><\/span><\/span><\/p>\n

El personal de DIACO hizo saber a los participantes que cuando un consumidor y usuario considere que sus derechos est\u00e1n siendo vulnerados,  pueden quejarse llamando al 2501-9600 o  visitando el Centro de Atenci\u00f3n de Quejas ubicado en el Centro Comercial Plaza Zona 4 o sedes municipales y departamentales en toda la rep\u00fablica, donde se le brindar\u00e1 atenci\u00f3n personalizada para que presenten sus inconformidades derivadas de las transacciones comerciales con los proveedores de bienes y servicios<\/span><\/span><\/span><\/p>\n

 <\/p>\n

\n

\"\"<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

DIACO CAPACITA A PERSONAL DEL SISTEMA FINANCIERO Guatemala, 25 de julio de 2018 Para la mejora de las pr\u00e1cticas comerciales […]<\/p>\n","protected":false},"author":1,"featured_media":703,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-informacion"],"jetpack_featured_media_url":"https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177.JPG","spectra_custom_meta":{"_thumbnail_id":["703"],"_fgj2wp_old_id":["281"],"_eael_post_view_count":["573"],"_uag_page_assets":["a:9:{s:3:\"css\";s:0:\"\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:0:{}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1779810135\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"],"ekit_post_views_count":["270"],"_elementor_page_assets":["a:0:{}"]},"uagb_featured_image_src":{"full":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177.JPG",1920,1280,false],"thumbnail":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177-150x150.jpg",150,150,true],"medium":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177-300x200.jpg",300,200,true],"medium_large":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177-768x512.jpg",768,512,true],"large":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177-1024x683.jpg",1024,683,true],"1536x1536":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177-1536x1024.jpg",1536,1024,true],"2048x2048":["https:\/\/diaco.gob.gt\/media\/2018\/07\/IMG_1177.JPG",1920,1280,false]},"uagb_author_info":{"display_name":"jjolon","author_link":"https:\/\/diaco.gob.gt\/author\/jjolon\/"},"uagb_comment_info":0,"uagb_excerpt":"DIACO CAPACITA A PERSONAL DEL SISTEMA FINANCIERO Guatemala, 25 de julio de 2018 Para la mejora de las pr\u00e1cticas comerciales […]","_links":{"self":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts\/711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/comments?post=711"}],"version-history":[{"count":0,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts\/711\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/media\/703"}],"wp:attachment":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/media?parent=711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/categories?post=711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/tags?post=711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}