{"id":767,"date":"2018-09-24T17:46:38","date_gmt":"2018-09-24T15:46:38","guid":{"rendered":"https:\/\/diaco.gob.gt\/2018\/09\/24\/intercambio-de-practicas-exitosas-en-la-proteccion-del-consumidor\/"},"modified":"2018-09-24T17:46:38","modified_gmt":"2018-09-24T15:46:38","slug":"intercambio-de-practicas-exitosas-en-la-proteccion-del-consumidor","status":"publish","type":"post","link":"https:\/\/diaco.gob.gt\/intercambio-de-practicas-exitosas-en-la-proteccion-del-consumidor\/","title":{"rendered":"Intercambio de Pr\u00e1cticas Exitosas en la protecci\u00f3n del consumidor"},"content":{"rendered":"<div class=\"Articulos\">\n<p style=\"text-align:justify;\"><strong>Intercambio de Pr\u00e1cticas Exitosas en la protecci\u00f3n del consumidor<\/strong><\/p>\n<p style=\"text-align:justify;\">&nbsp;<\/p>\n<p style=\"text-align:justify;\">Fomentar los mecanismo legales y creativos para la defensa de los consumidores y usuarios, es el objetivo de la alianza entre instituciones de desarrollo y DIACO, mismas que se interesan en el respeto de los derechos del consumidor.&nbsp; El intercambio de experiencias exitosas y buenas pr\u00e1cticas en la protecci\u00f3n de los clientes, fue el motor que impuls\u00f3 la visita de representantes de la Fundaci\u00f3n G\u00e9nesis Empresarial al Centro de Atenci\u00f3n de Quejas.<\/p>\n<p style=\"text-align:justify;\">Con \u00e9ste objetivo com\u00fan de protecci\u00f3n al consumidor y usuario, se desarroll\u00f3 un recorrido por las instalaciones al Centro de recepci\u00f3n de quejas, as\u00ed como una reuni\u00f3n de intercambio con personal de ambas instituciones que realizan labores sustantivas en la atenci\u00f3n de clientes y consumidores, principalmente consumidores financieros.<\/p>\n<p style=\"text-align:justify;\">Las visiones institucionales sobre la importancia de la equidad y el respeto en las relaciones del proveedor de servicios y el usuario, fueron socializadas y comentadas por los representantes de ambas instituciones.&nbsp; Asimismo, se comparti\u00f3 los mecanismos que se utilizan en la atenci\u00f3n de quejas y el seguimiento prioritario para &nbsp;garantizar el efectivo cumplimiento de los derechos del consumidor y usuario.<\/p>\n<p style=\"text-align:justify;\">Por parte de la Fundaci\u00f3n G\u00e9nesis Empresarial, se comparti\u00f3 la importancia que tiene para ellos, los principios de protecci\u00f3n al cliente, haciendo \u00e9nfasis en la protecci\u00f3n al consumidor financiero con la prevenci\u00f3n del sobreendeudamiento, el trato justo y respetuoso y los mecanismos efectivos para la resoluci\u00f3n de los reclamos como una pr\u00e1ctica de transparencia.<\/p>\n<div class=\"imagenes\">\n<p style=\"text-align:justify;\"><img decoding=\"async\" class=\" alignleft size-full wp-image-764\" data-click=\"lightbox\" data-droppicscategory=\"18\" data-droppicslightbox=\"lightbox\" data-droppicspicture=\"502\" data-droppicssource=\"thumbnail\" data-title=\"\" src=\"https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG\" style=\"border-radius: 3px;-webkit-border-radius: 3px;-moz-border-radius: 3px;margin-left: 4px;margin-top: 4px;margin-right: 4px;margin-bottom: 4px;float: left;\" title=\"\" width=\"180\" height=\"120\" \/><img decoding=\"async\" class=\" alignleft size-full wp-image-765\" data-click=\"lightbox\" data-droppicscategory=\"18\" data-droppicslightbox=\"lightbox\" data-droppicspicture=\"503\" data-droppicssource=\"thumbnail\" data-title=\"\" src=\"https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0789.JPG\" style=\"border-radius: 3px;-webkit-border-radius: 3px;-moz-border-radius: 3px;margin-left: 4px;margin-top: 4px;margin-right: 4px;margin-bottom: 4px;float: left;\" title=\"\" width=\"180\" height=\"120\" \/><img decoding=\"async\" class=\" alignleft size-full wp-image-766\" data-click=\"lightbox\" data-droppicscategory=\"18\" data-droppicslightbox=\"lightbox\" data-droppicspicture=\"504\" data-droppicssource=\"thumbnail\" data-title=\"\" src=\"https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0775.JPG\" style=\"border-radius: 3px;-webkit-border-radius: 3px;-moz-border-radius: 3px;margin-left: 4px;margin-top: 4px;margin-right: 4px;margin-bottom: 4px;float: left;\" title=\"\" width=\"180\" height=\"120\" \/><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Intercambio de Pr\u00e1cticas Exitosas en la protecci\u00f3n del consumidor &nbsp; Fomentar los mecanismo legales y creativos para la defensa de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":764,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[3],"tags":[],"class_list":["post-767","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-informacion"],"jetpack_featured_media_url":"https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG","spectra_custom_meta":{"_thumbnail_id":["764"],"_fgj2wp_old_id":["319"],"_eael_post_view_count":["562"],"_uag_page_assets":["a:9:{s:3:\"css\";s:0:\"\";s:2:\"js\";s:0:\"\";s:18:\"current_block_list\";a:0:{}s:8:\"uag_flag\";b:0;s:11:\"uag_version\";s:10:\"1779383605\";s:6:\"gfonts\";a:0:{}s:10:\"gfonts_url\";s:0:\"\";s:12:\"gfonts_files\";a:0:{}s:14:\"uag_faq_layout\";b:0;}"],"ekit_post_views_count":["256"],"_elementor_page_assets":["a:0:{}"]},"uagb_featured_image_src":{"full":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG",180,120,false],"thumbnail":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787-150x120.jpg",150,120,true],"medium":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG",180,120,false],"medium_large":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG",180,120,false],"large":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG",180,120,false],"1536x1536":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG",180,120,false],"2048x2048":["https:\/\/diaco.gob.gt\/media\/2018\/09\/DSC0787.JPG",180,120,false]},"uagb_author_info":{"display_name":"jjolon","author_link":"https:\/\/diaco.gob.gt\/author\/jjolon\/"},"uagb_comment_info":0,"uagb_excerpt":"Intercambio de Pr\u00e1cticas Exitosas en la protecci\u00f3n del consumidor &nbsp; Fomentar los mecanismo legales y creativos para la defensa de [&hellip;]","_links":{"self":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts\/767","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/comments?post=767"}],"version-history":[{"count":0,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/posts\/767\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/media\/764"}],"wp:attachment":[{"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/media?parent=767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/categories?post=767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/diaco.gob.gt\/diaco-json\/wp\/v2\/tags?post=767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}