{"id":792,"date":"2018-11-05T18:21:57","date_gmt":"2018-11-05T17:21:57","guid":{"rendered":"https:\/\/diaco.gob.gt\/2018\/11\/05\/se-incrementan-quejas-sobre-cobros-de-graduacion-en-instituciones-educativas\/"},"modified":"2018-11-05T18:21:57","modified_gmt":"2018-11-05T17:21:57","slug":"se-incrementan-quejas-sobre-cobros-de-graduacion-en-instituciones-educativas","status":"publish","type":"post","link":"https:\/\/diaco.gob.gt\/se-incrementan-quejas-sobre-cobros-de-graduacion-en-instituciones-educativas\/","title":{"rendered":"Se incrementan quejas sobre cobros de graduaci\u00f3n en instituciones educativas"},"content":{"rendered":"
\n

Se incrementan quejas sobre cobros de graduaci\u00f3n en instituciones educativas<\/span><\/span><\/h1>\n

 <\/p>\n

Guatemala, 30 de octubre de 2018<\/span><\/span><\/strong><\/p>\n

En lo que va del a\u00f1o, la Direcci\u00f3n de Atenci\u00f3n y Asistencia al Consumidor -Diaco- recibi\u00f3 431 quejas sobre cobros extraordinarios en los colegios y escuelas del sistema educativo nacional, de las cuales 240 corresponden a quejas por pagos relacionados con gastos de graduaci\u00f3n o clausura.<\/span><\/span><\/p>\n

Seg\u00fan datos de Diaco, entre el 1 de enero y el 28 de septiembre \u00faltimo se registraron 190 quejas de diverso tipo, recibidas contra instituciones educativas, en tanto que en octubre las quejas superaron y duplicaron a las recibidas en los primeros nueve meses del a\u00f1o.<\/span><\/span><\/p>\n

A las quejas formales puntuales sobre clausuras y graduaciones tambi\u00e9n se mencionan otras sobre mal servicio, no entrega de papeler\u00eda, cobros excesivos y gastos de papeler\u00eda de graduaci\u00f3n, entre otros.<\/span><\/span><\/p>\n

Una vez recibidas, las quejas fueron analizadas por una mesa de trabajo conjunta entre la Diaco y el Ministerio de Educaci\u00f3n  -Mineduc- y se  les busc\u00f3 soluci\u00f3n desde el punto de vista de protecci\u00f3n al consumidor  y como alteraciones a las normas de educaci\u00f3n.<\/span><\/span><\/p>\n

 <\/p>\n

    \n
  • 56 de cada 100 quejas a instituciones educativas presentadas en los primeros 10 meses del a\u00f1o evidenciaron cobros extraordinarios relacionados con gastos de graduaci\u00f3n y clausura.<\/span><\/span><\/strong><\/span><\/span><\/li>\n<\/ul>\n

     <\/p>\n

    Las quejas aumentaron a partir del 29 de septiembre cuando fue publicado en el Diario de Centro Am\u00e9rica el mencionado acuerdo ministerial, que proh\u00edbe pedir a los padres de familia colaboraciones para los actos de clausura.<\/span><\/span><\/p>\n

    Para el a\u00f1o escolar 2019 las autoridades de Diaco indicaron que al amparo del acuerdo antes mencionado, los padres de familia no deben adquirir compromisos ni dar por adelantado ning\u00fan pago relacionado con los gastos de graduaci\u00f3n o clausura.<\/span><\/span><\/p>\n

    Las quejas, seg\u00fan autoridades de Diaco, lograron que en algunos casos se diera una devoluci\u00f3n del dinero y en otros, que se evitara el cobro indebido.<\/span><\/span><\/p>\n

    Aunque la mayor\u00eda de las instituciones  educativas ya concluyeron con los actos de graduaci\u00f3n, las autoridades de la Diaco esperan que las denuncias bajen en lo sucesivo como consecuencia de la vigencia del Acuerdo Ministerial 2746-2018.<\/span><\/span><\/p>\n

    \"\"<\/p>\n

     <\/p>\n

    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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